Matt Novotny
Sr. Manager, Client Services
Transportation Insight
Biography
Job Description: The Manager – Client Services is responsible for the management and support of a team of Account Managers and Strategic Account Managers responsible for servicing a defined client account base. The primary job functions of this role are to: enable the team to deliver client retention and growth, drive team engagement through development and support, and ensure efficient cost to serve through ongoing continuous improvement.
Key Responsibilities:
- Development
- Client support and engagement
- Issue resolution
- Consulting
- Strategy
Frequently Used Skills:
- Communication
- Problem-solving
- Leadership
- Problem-solving
- Time Management
What advice would you give to a student interested in pursuing a job or career field like yours?
"It is very fast paced and dynamic. You will run into a new problem or challenge every day. It requires a lot of self-motivation and organizational skills. You have to be a good communicator and stay calm under stress."
More info on similar careers: https://www.onetonline.org/link/summary/11-2022.00
