Jake Shaw
Enterprise Customer Success Manager
Jellyfish
Biography
Job Description: I manage the post-sales business relationship with a variety of Enterprise-sized companies, particularly their Software Engineering organizations and leadership. We analyze and report on key performance metrics for AI tooling to ensure that ROI and productivity/output gains are being realized.
Key Responsibilities:
- Stakeholder communications
- Industry and technical knowledge application
- Analytics
- Forecasting
Frequently Used Skills:
- Communication
- Problem-solving
- Data analysis
- Adaptability
- Teamwork
How did the Enterprise Leadership major contribute to your career?
"Understanding how real-world business leaders learn, think, and act has had a tremendous impact on how I approach relationships & conversations, since that is the baseline for knowing what matters most to people who are harder to get in front of."
What advice would you give to a student interested in pursuing a job or career field like yours?
"Go to every job fair and get an internship. Nothing matters more than actual work experience."
More info on similar careers: https://www.onetonline.org/link/summary/11-2022.00
