Jake Shaw
Customer Success Manager
Stack Overflow
Biography
Job Description: Managing the entire post-sales customer relationship - working on strategies to improve product adoption and end user engagement, aligning on strategic business objectives and communicating ROI with executive leadership, and negotiating the commercial aspects of renewal contracts.
Key Responsibilities:
- Contract renewals
- Product strategy
- Enablement and education
- Data analysis
Frequently Used Skills:
- Communication
- Problem-solving
- Data analysis
- Project management
- Creativity
What advice would you give to a student interested in pursuing a job or career field like yours?
"Don't be afraid to start out somewhere modest and work your way up. Each leg of Sales or CS has a beginning rung of the ladder and everyone has to start somewhere."
More info on similar careers: https://www.onetonline.org/link/summary/11-2022.00
