Brooke Mulholland
Health Informatics Solution Coordinator
Telligen
Biography
Job Description: I support Tier 1 and Tier II Help Desks for three Post Acute Care Quality Reporting Programs by overseeing and assisting seven help desks, ensuring accurate and timely responses to program inquiries. I utilize tools including Jira, Contract Central, AI applications, Microsoft Office Suite, and CMS platforms to streamline workflows and enhance operational efficiency
Key Responsibilities:
- Leading meetings
- Researching and answering questions about the contacts I work on
- Collaborate with team members to give the best results to our inquirers
Frequently Used Skills:
- Communication
- Problem-solving
- Leadership
- Teamwork
- Adaptability
How did the Enterprise Leadership major contribute to your career?
"My degree helped me develop skills in leadership and team collaboration, which are skills I utilize every day. Enterprise Leadership also helped me with streamlining workflows and enhancing operational efficiency."
What advice would you give to a student interested in pursuing a job or career field like yours?
"I would tell them to be adaptable, be eager to learn, and always step up when a task is needed to be completed. This will open doors to new opportunities and show your peers that you care about your work and are a responsible team member."
More info on similar careers: https://www.onetonline.org/link/summary/15-1232.00
